CAPM Practice: Demonstrate an understanding of business analysis (BA) roles and responsibilities

Conflicting requirements require facilitated negotiation. BAs dig into the root needs behind each requirement, help stakeholders understand each other's perspectives, and guide them toward a resolution that serves the overarching business goals.

**Why not A:** Choosing the stakeholder with more authority prioritizes hierarchy over merit and may produce requirements that do not serve the organization's overall goals. The less powerful stakeholder's requirement may better address the underlying business need. Resolution should be based on business value, not positional authority.

**Why not B:** Ignoring both requirements and proposing a neutral alternative without consulting stakeholders bypasses their domain expertise and undermines their engagement. Stakeholders have knowledge about their operational needs that the BA cannot independently replicate, making their input essential to finding an effective solution.

**Why not C:** Escalating immediately to the project sponsor without attempting resolution wastes leadership time and abdicates the BA's facilitation responsibility. BAs should first facilitate direct dialogue between conflicting stakeholders to uncover underlying needs and seek collaborative resolution before involving sponsors.