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CAPM Practice: Demonstrate an understanding of business analysis (BA) roles and responsibilities

Question 62 of 67 in Demonstrate an understanding of business analysis (BA) roles and responsibilities

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How should a BA handle a situation where a key stakeholder provides requirements that conflict with organizational strategy?
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Correct answer: Surface the conflict to both the stakeholder and appropriate organizational leadership, providing analysis showing the strategic misalignment and facilitating a decision about whether to accommodate or align the requirements

Explanation

Requirements conflicting with organizational strategy represent a governance issue, not just a requirements issue. BAs make the conflict visible through analysis (this requirement would cost X and move us away from strategic goal Y), then facilitate the appropriate stakeholders in making an informed decision.

**Why not A:** Quietly dropping conflicting requirements without stakeholder communication is unprofessional and violates BA ethical standards. All requirement conflicts should be transparently documented and communicated. Selectively implementing only non-conflicting requirements without addressing the underlying strategic misalignment leaves the root problem unresolved.

**Why not B:** While the PM is an important stakeholder, the BA should not simply hand off the conflict without involvement. The BA plays a critical role in analyzing the conflict, presenting options, and facilitating resolution. Abdicating this responsibility removes valuable analytical perspective from the decision-making process.

**Why not C:** Always implementing whatever stakeholders request, regardless of strategic alignment, can lead to solutions that undermine organizational goals. The BA has a responsibility to flag conflicts between requirements and organizational strategy so that informed decisions can be made about how to proceed.

Key Concept

This question covers Demonstrate an understanding of business analysis (BA) roles and responsibilities under Demonstrate an understanding of business analysis (BA) roles and responsibilities (Business Analysis Frameworks).

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